IBPS CRP CSA-XVI 2026 — Customer Service Associate Recruitment in Public Sector Banks

Participating banks (11)

Bank of BarodaBank of IndiaBank of MaharashtraCanara BankCentral Bank of IndiaIndian BankIndian Overseas BankPunjab National BankPunjab & Sind BankUCO BankUnion Bank of India

CRP CSA-XVI expires one year after the date of Provisional Allotment, or when a fresh provisional allotment is made, whichever is earlier.

Bihar: 491 posts

Of the 491: HI 4, OC 7, VI 4, ID 2. Also ESM 41 and DESM 19. NR = Not Reported by that bank.

Uttar Pradesh: 1,731 posts

Of the 1,731: HI 21, OC 16, VI 19, ID 19. Also ESM 163 and DESM 72.

Other states and union territories

26 of the 36 State/UT blocks are listed. The remaining ten, Assam, Arunachal Pradesh, Chandigarh, Daman & Diu, Gujarat, Jammu & Kashmir, Karnataka, Kerala, Madhya Pradesh, Tamil Nadu and West Bengal, did not corroborate cleanly when read out of the PDF, so no figure is stated for them here.

IBPS states these figures are indicative and anticipated. Provisional allotment is made on the vacancies actually reported by the banks later.

Clerical recruitment is done State/UT-wise. A candidate may apply for one State/UT only, appears at a centre in that State/UT, and is considered only for that State/UT's vacancies.

IBPS states these by month, not by date. A month is not a date, so none of these is used as a deadline on this page.

Educational qualification

• A Degree (Graduation) in any discipline from a University recognised by the Government of India, or an equivalent qualification recognised by the Central Government.
• The final result must be declared on or before 21.08.2026, and the candidate must hold a valid marksheet or degree certificate on the day of registration.
• Computer literacy is mandatory: a Certificate, Diploma or Degree in computer operations, or Computer / Information Technology studied as a subject in school, college or institute.
• Proficiency in the local language of the state applied for, in reading, writing, speaking and understanding.
• Percentage is entered to two decimals; CGPA/OGPA must be converted. Fractions are ignored, 59.99% is treated as less than 60%.
• Ex-Servicemen without the above may qualify as matriculate ESM holding the Army Special Certificate of Education, or the Navy or Air Force equivalent, after not less than 15 years of service, dated on or before 21.08.2026.

Age relaxation

• SC/ST/OBC relaxation is cumulative with only one of the other three categories.
• The 28-year limit is the limit for General and EWS candidates.

Date of birth between 02.08.1998 to 01.08.2006 (both dates inclusive).

Preliminary Examination: 100 marks, 60 minutes

Each of the three tests is separately timed. A candidate must clear a cut-off in every test.

Main Examination: 200 marks, 125 minutes

Separately timed. Only the Main examination marks count towards the final merit list.

0.25 of the marks assigned to a question is deducted for every wrong answer, in both the Preliminary and the Main examination. An unanswered question carries no penalty.

Corrected scores across sessions are normalised by the equi-percentile method, taken to two decimal places.

Cut-off

• A minimum score is required in each test of the Main examination, and a minimum total score.
• Cut-offs are decided against the State/UT-wise vacancies available.
• Main examination scores are not shared with candidates before provisional allotment is complete.
• The decision of IBPS in shortlisting and provisional allotment is final.

Bihar

Uttar Pradesh

Local Language Proficiency Test

• The candidate must be proficient in the specified local language of the State/UT applied for, reading, writing, speaking and understanding.
• One language is chosen at the time of online application.
• A candidate who produces a 10th standard or higher marksheet showing that language was studied is exempt from the test.
• The test is held after the Main examination and provisional allotment, but before joining the bank.
• It is marks based and qualifying in nature. A candidate who fails it is not offered appointment and is disqualified.

• The list is tentative. IBPS may cancel or add centres.
• No request for a change of centre is entertained.
• IBPS may allot a centre outside the State/UT applied for. That affects only where the exam is written, not which state's vacancies the candidate is considered for.

The system will not let a candidate move to the next stage until the photograph and signature meet these specifications.

EWS

• Family gross annual income below ₹ 8 lakh, from all sources, for the financial year before the year of application.
• Excluded regardless of income if the family holds 5 acres of agricultural land or more; a residential flat of 1,000 sq ft or more; a residential plot of 100 sq yards or more in a notified municipality; or 200 sq yards or more elsewhere.
• Property held in different places is clubbed for this test.
• "Family" means the candidate, their parents, siblings below 18, and their spouse and children below 18.
• The Income and Asset Certificate must be valid for 2026-27, on financial year 2025-26 income.

OBC

• The certificate must carry the Non-Creamy Layer clause in the format prescribed by the Government of India.
• It must be issued on or after 01.04.2026 and be valid up to the date of document verification.
• A candidate in the creamy layer is not entitled to OBC reservation and must apply as General.

Persons with Benchmark Disabilities

• Reservation under Section 34 of the Rights of Persons with Disabilities Act, 2016.
• The post is identified suitable for OC / Locomotor disability (OA, OL, BL, BA, Leprosy Cured, Cerebral Palsy, Dwarfism, Muscular Dystrophy, Acid Attack Victims, Spinal Deformity or Injury without neurological or limb dysfunction).
• Also for VI (Blindness, Low Vision), HI (Deaf, Hard of Hearing), and ID and others (ASD mild, SLD, MI, Multiple Disabilities, Intellectual Disability).

Free Pre-Examination Training

• Free Pre-Examination Training may be arranged online for a limited number of SC, ST, OBC, Minority, Ex-Servicemen and PwBD candidates.
• It must be opted for in the relevant column of the online application form.
• Attending the training gives no right to be selected.

Accepted photo ID

PAN CardPassportPermanent Driving LicenceVoter's Card with photographBank passbook with photographAadhaar / e-Aadhaar with photographIdentity card issued by a recognised college or universityEmployee IDBar Council identity cardPhoto identity proof issued by a Gazetted Officer or People's Representative on official letterhead

Not accepted

Ration CardLearner's Driving Licence

• The call letter and a photocopy of a valid photo ID, bearing exactly the name on the call letter, must be handed to the invigilator.
• A candidate who has changed their name is admitted only on producing the original Gazette notification, original marriage certificate or original affidavit.
• A signature in capital letters is not accepted.
• A candidate reporting after the time printed on the call letter is not permitted to take the examination.
• Allow about 2 hours at the venue for the Preliminary and about 3 hours for the Main examination, over and above the exam duration.
• Photograph and biometric data are captured at several stages. Fingers must be clean and dry. No mehndi, ink or dust. Refusing biometric capture can cancel the candidature.